Information Technology @ Phoenix College

Service Catalog

Employee ID Badge

New Employees (First PC Badge)

  • Public Safety (S103) now processes and prints all employee ID badges. For new employees, the request must be submitted by the employee’s Department Chair / Director. Once the request has been received, a badge will be issued. 

Who can request: Department Chair / Director
How to request: Visit Public Safety in (S103) during business hours.
 

Existing Employees (Badge Replacement)

  • Visit Public Safety (S103) any time during business hours to have a replacement badge printed and, if desired, new picture taken.

Who can request: Any Faculty or Staff Person
How to request: Visit Public Safety (S103) during business hours.


Creating an MEID Username/Password

Creation of an MEID Username and Password 

Who can request: Created by District 
How to request: Automatic upon hire
Service Level Agreement: Included in hiring process


Changing a MEID Password

Changing a MEID Password

Who can request: Any Faculty or Staff Person
How to request: Use Manage My Account, phone (602.285.7200) or in person in D115.  Due to security policies, passwords will not be provided via email.
Service Level Agreement: Immediate if by phone, and walk in during business hours.


Classroom & Building Door Access

Requesting a change to the areas or classrooms that a Phoenix College ID badge is able to access.

Who can request: Dept. Chair / Director
How to request: Contact Help Desk by email, phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Day


Email transfer to another college

Transferring a Phoenix College email address to another college within the MCCCD system.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: *Typically within 3 business days.


Copier Email Access - Email scanned items from the copier.

Request the ability to send scanned documents to yourself via email.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Day


BOEXI Access

To access, or report issues with, BOEXI (Enterprise Data Reporting) reports.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 3 Business Days


College Financial System (CFS)

If you need to gain access or change the level of access you have to the CFS System.

Who can request: Any Faculty or Staff Person
How to request: Contact: Fiscal Office | Phone: (602) 285-7516 
Service Level Agreement: *1 Business Day between receipt of request and creating ticket with Fiscal Agent


Student Information System Security Access

If you need to gain access or change the level of access you have to the SIS System.

Who can request: Supervisor on behalf of employee.
How to request: Supervisor must download and complete the SIS Security Access Request. Once the form has been completed, it must be emailed to the IT Help Desk
Service Level Agreement: *1 Business Day between receipt of request and creating ticket with A&R Supervisor


Canvas Learning Management System Assistance

If you need to set up a class on the LMS or need assistance with a current class 

Who can request: Any Faculty Member
How to request: During business hours, contact the Center for Teaching and Learning (F-Building 2nd Level) at Phoenix College, Learning Management System | Phone: (1-888) 994-4433 | Phone: (602) 285-7444 | Email: lmshelp@phoenixcollege.edu
Service Level Agreement: *3-5 business days

Telephone Support

  • New phone setup - phone & phone number.
  • Requesting long distance telephone code.
  • Creating a new voice mail box.
  • Moving phone or extension to a new location on campus.
  • General phone support.
  • Adding another extension to an existing multi-line phone.
  • Adjunct instructor voicemail setup.

Who can request: Dept. Chair / Director

How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.

Service Level Agreement: *5 Business Days


Conferencing Solutions

  • Multi Line Telephone Conference Calls - To set-up a conference call using the teleconference bridge. This facilitates up to 8 individuals participating in a conference call.
  • Video Conferences - To set up a video conference between Phoenix College and any other MCCCD College.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Day - Subject to availability.


Desktop Video Conferencing

To set up a video conference using a point to point video conference such as Skype or Google Hangouts.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 3 Business Days


Upgrade to Desktop Computer Fax Service

  • Upgrading department to RightFax system, allowing users to send and receive faxes via email.
  • Eliminates the need for a single fax machine.
  • Allows for multiple, concurrent users.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 5 Business days to upgrade department to RightFax

Production Services 

Audio, video, and other production services catering to college programs, departments, student organizations, or employee groups. For the purpose of instruction, demonstration, presentation aid, or non-commercial promotion. 

Who can request: Dept. Chair or Director
How to request: Call or email the coordinator of video production:

  • John Kereny | Phone: (602) 285-7499

Service Level Agreement: TBD after consultation


System Design Consultation 

Consultation on how to most effectively utilize current audiovisual equipment and software to meet your educational objectives. 

Who can request: Dept. Chair / Director
How to request: Call or email the Director of Technology Support and Media Services :

  • Mike Poplin | Phone: (602) 285-7441

Service Level Agreement: 5 Business Days


System Installation & Contracting

Consultation to develop a plan for the installation of audiovisual systems utilizing the services of Phoenix College Staff or Audiovisual vendors depending on the needs of the customer. 

Who can request: Dept. Chair / Director
How to request: Call or email the Director of Technology Support and Media Services:

  • Mike Poplin | Phone: (602) 285-7441

Service Level Agreement: TBD after consultation


Add or Change Digital Signage Content 

If you need to add or change an existing slide or slides on the digital signage system.

Who can request: Dept. Chair / Director
How to request: Click here: Digital Signage Webform
Service Level Agreement: 5 Business Days


Media Duplication Services 

If you need duplicate original material that is not copyright protected.

  • NOTE: Permission from the copyright holder is required for media duplication.

Who can request: Any Faculty or Staff Person
How to request: Video Production Coordinator:

  • John Kereny | Phone: (602) 285-7499

Service Level Agreement: TBD after consultation

Network Drive Access

  • Request access to campus or department network drives.

Who can request: Dept. Chair / Director
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Day


Connectivity Issues

  • Internet Connectivity Issues - Having trouble accessing the Internet from your desktop computer
  • Printer Issues - Having trouble connecting to a network printer.
  • Network Drive Access Issues - Having issues adding, changing permissions, or unable to access shared network drives.
  • WiFi Connectivity Issues - Having issues connecting to campus wireless network.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 3 Business Days

Classroom Technology Support Request

To notify us if any of the technology including software in a classroom is not performing to your expectations 

Who can request: Any Faculty or Staff Person
How to request:

  • During regular business hours, press the "Help Desk" button on the instructor station.
  • After hours, call the help desk at 602-285-7200.
  • If the issue is not urgent, feel free to send an email to the IT Help Desk.

Service Level Agreement: 1 Business Day; Immediate if class is in session during regular business hours.


Lecture Capture Services 

If you would like to record classroom lectures.

Who can request: Any Faculty or Staff Person
How to request: Contact the Instructional Media Developer in the Center for Teaching and Learning Department.
Service Level Agreement: *3 Business Days


Instructor Station Training

If you would like a one-on-one training session on how to use the classroom technology in your classroom(s).

Who can request: Any Faculty or Staff Person
How to request: Call via intercom or telephone or click here to send an email to the help desk.
Service Level Agreement: 1 Business Day; Immediate if class is in session during regular business hours.

Computer Support

College owned desktop, laptop, or tablet computer issues.

  • NOTE: Phoenix College Information Technology will only assist with Maricopa owned property, we are unable to assist with personal devices.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Day


Equipment Move / Computer Upgrade Requests

Equipment Moves - Office Relocation

  • If you will need to have your computer and telephone equipment moved.

Computer Upgrade Requests

If your computer is over 5 years old, you may request a new computer via a Help Desk Ticket.

Who can request: Dept. Chair / Director
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 5 Business Days


Printer & Copier Support

If a printer is in need of toner, paper, or in need of service. 

  • NOTE: Please have the Printer/Copier ID Tag # ready when requesting printer support.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: *Service provided by an outside entity.
Konica Minolta Copier User Guide

Software Support 

  • Troubleshooting - If you are having a problem with a software package and need assistance.
  • Updates - If you need to have the software on your office computer updated.
  • Installation - We are able to provide remote installation of many software packages. Please provide the computer name of the desired computer and submit a help desk ticket.
    • Finding the computer name: 1. Click the "Start" button, 2. Click "computer", 3. Note the computer name in the lower-left corner of this window.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Days


Computer Classroom Software Upgrade Requests

If new software is required or software updates are needed in a computer classroom.

  • NOTE: In most cases software will only be updated between semesters. This allows for adequate testing and debugging and ensures reliable performance throughout the semester.

Who can request: Dept. Chair / Directors
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: Determined after initial consultation.


 

Specialty Software

Home Use Software

To obtain software that is available for at home use by faculty and staff.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Day - Subject to availability.

Audio / Video Support 

After scheduling an event with Event Services, Phoenix College Information Technology will provide audio and video consulting to determine best mix of technology resources and media to meet the needs of an upcoming event.  

  • NOTE: All events must be scheduled with Event Services.

Who can request: Internal and External Customers
How to request: Contact Information Technology Media Services by email or phone (602.285.7200).
Service Level Agreement: 10 Business Days


Video Production Services

Event Recording

  • Request that an event be professionally recorded using state of the art video recording technology.

Live Video Streaming

Request that an event be streamed live over the internet. To be available for viewers both on and off campus, using an internet browser.

Who can request: Internal and External Customers
How to request: Contact Information Technology Media Services by email or phone (602.285.7200).
Service Level Agreement: 10 Business Days

The IT Department has the following items available for checkout.

  • Laptop Computers
  • iPad Tablets
  • TurningPoint Clickers - Student response system
  • PowerPoint Remote Control
  • Digital Camera - Still Image
  • Digital Video Camera - Flip Video
  • Digital Video Camera - HD Video
  • Web Camera
  • Projectors and Projector Screens
  • CD Players
  • Printers & Multi-Function Devices (Print, Scan, Copy)

NOTE: A property loan agreement must be signed for all equipment checkouts.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email, phone (602.285.7200), or walk in (D115).
Service Level Agreement: 1 Business Day depending on availability